Alternative Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have of turning to official entities that can help them resolve, or guide them through, a conflict.

Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve your situation, you can access the European Online Dispute Resolution (ODR) platform and raise your dispute. This official website run by the European Commission is dedicated to helping consumers and traders resolve their disputes out of court, more quickly and more cheaply.

Customers who are defined as consumers by Law 144/2015 and who have entered into sale and purchase contracts and / or provision of services are entitled to resort to official entities to assist them in resolving any conflict which has as its object such contracts, without prejudice to resorting to the Courts. The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September, are listed on the Consumer Portal, accessible through the website For more information you may also consult Law 144/2015.

In any case, you may contact one of the entities designated below:

Entities for Alternative Dispute Resolution

European platform for online dispute resolution

CNIACC - National Centre for Information and Arbitration of Consumer Conflicts

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre

Consumer Conflict Arbitration Centre of the District of Coimbra

Lisbon Consumer Conflict Arbitration Centre

Consumer Information and Arbitration Centre of Porto

Vale do Ave Arbitration Centre for Consumer Conflicts / Arbitration Court