Manuel Machado & Ca, Lda. with headquarters at Rua de Santa Eulália, 1709 - Fermentões, 4800-098 Guimarães, NIF 500179530, responsible for the site www.mafil.pt, is committed to ensuring the privacy and protection of personal data of its customers and visitors, following all legal and regulatory requirements.
1. Guiding Principles
2. Legal Basis
Mafil acts in strict compliance with the principles described in this policy, the Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and the applicable data protection legislation, in all processes involving the processing of personal data.
3. Collection and Processing of Personal Data
Personal data is collected when there is a customer registration at Mafil, newsletter registration, completion of the contact form, registration of an order or during navigation on the website www.mafil.pt.
3.1 Customer registration
3.1.1 The following data is collected at customer registration: name and email address.
3.1.2 If you register with Mafil, you can check and edit your personal information from your customer area.
When registering for the Mafil Newsletter, the following data is collected: email.
3.3 Contact form
Mafil may collect personal data in the contact forms, namely, the name, email and other information that the visitor provides us.
3.4 Order registration
3.4.1 When registering an order, Mafil may collect the following data: email or mobile phone number, name, address, town, region, postcode and VAT number.
3.4.2 The data collected through the Customer's purchasing process will be processed automatically and is intended for the processing of orders, such as the dispatch of orders or the issuing of invoices.
3.5 Navigation on www.mafil.pt
Data is also always collected in connection with navigation in the Mafil shop. Examples of this type of data are device and browser information, network information and IP address.
4. Purpose of the Processing of Personal Data
Personal data is collected and processed in order to fulfil the following purposes:
4.1 Provision of services
- Order handling;
- Expedition of orders;
- Resolution of problems such as cancellation, return of products or refund of the value of the products and/or service in accordance with the law in force;
- Customer support: clarification of doubts about products and services, the operation of the Mafil store or any other issue requested by the customer;
- Compliance with tax obligations.
4.2 Direct Marketing
4.2.1 In order for you to be updated on order status or any news at Mafil, we may send emails/SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on order processing.
4.2.2 For marketing purposes, we at Mafil may consider and use certain data as products viewed or left in the abandoned cart.
4.2.3 Marketing communications are made after and with the prior consent of the customer.
In each and every case, Mafil seeks to ensure that the information and data collected and used are suitable for the purposes described and that they do not constitute an invasion of the client's privacy.
5. Your rights
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions. The client may exercise any of these rights with Mafil, by submitting a request to email@example.com.
6.1 We use various security measures to ensure that your personal data is protected against improper use, alteration or access, unauthorised disclosure, loss or destruction or any other unlawful forms of processing.
6.2 Despite all the security measures adopted, Mafil cannot guarantee any risk of unauthorised access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it in the transmission and reception of data (such as antivirus systems properly updated), and that the browser used is configured to ensure security in data transmission (such as firewall and anti-spam filters).
6.3 Mafil declines any responsibility for any information disclosed by third parties, technical failures or any other problems that prevent access and proper operation of the online store.
7. Data Retention
7.1 Mafil shall store your data for the purposes described herein for as long as necessary for the aforementioned purposes, unless the personal data in question is necessary to prove compliance with obligations, as long as the corresponding rights have not expired, or if there is a longer period of data storage imposed by law.
7.2 You may, at any time, request to access, rectify or delete your personal data by emailing firstname.lastname@example.org.
8. Data Sharing
8.1 Mafil does not give any type of personal data to another entity other than those that are necessary for the operation of the service. Personal data will also not be used for any other purpose without the due consent of the holder.
8.2 Any third party with whom customer data may be shared is obliged to use it exclusively as a means of executing the proper functioning of its service on behalf of Mafil.
8.3 Mafil may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions in force.
9.1 Analytical Cookies
They are used for the purpose of creation and analysis of statistics, in order to improve the functioning of the website, without ever collecting information of a personal nature.
9.2 Functionality Cookies
They save your preferences regarding your use of the site, so that you do not need to re-configure the site each time you visit.
9.3 Third Party Cookies
These cookies are created from third party services and may be used to show you advertising related to your actions on the website.
For any questions regarding the protection of your personal data or the cookies used, you can contact us by email email@example.com.