Terms and Conditions

These terms are intended to regulate the general conditions of sale between the "Seller" Manuel Machado & Ca., Lda. (hereinafter Mafil), collective person with NIF 500179530, with registered office at Rua de Santa Eulália, 1709 - Fermentões, 4800-098 Guimarães, Portugal, and the Consumer (hereinafter Customer) who purchases through the website www.mafil.pt.

By using and/or making a purchase at www.mafil.pt, the Consumer:

1. a) You declare that you have read and fully accept these Terms and Conditions, as well as the Privacy Policy in force at the time you access the site;
2. (b) declares that he/she is at least 18 years of age;
3. c) You will not make inappropriate or fraudulent use of this site;
4. d) You accept that the general conditions and all emerging disputes governing our Terms and Conditions are subject to Portuguese Law and legislation in force.

If you do not accept, partially or fully, any of the conditions stipulated should not use / make purchases on the website Mafil.

Mafil reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to ascertain any changes or updates.

For any clarification on the Terms and Conditions and/or Mafil Privacy Policy, please contact us via email info@mafil.pt.

1. Trade Policy

1.1 The "Vendor" Manuel Machado & Ca., Lda. has products on the website www.mafil.pt, for sale exclusively to end users / "Consumers".

1.2 For companies or professionals wishing to acquire the products/services marketed by Mafil and / or need advice in identifying a specific solution for their business should contact via email info@mafil.pt.

1.3 The "Consumer" shall provide the "Seller" with an email address or other contact details which are correct and complete and agrees that the "Seller" may contact you using these details should it deem it necessary.

1.4 Mafil reserves the right not to process orders that do not comply with the general terms and conditions of sale of the "Seller" Manuel Machado & Ca., Lda. These exclusively regulate the offer, transmission and acceptance of orders placed on www.mafil.pt between the Consumer and the Seller.

2. Orders

2.1 How to order

2.1.1 To place an order at www.mafil.pt, it is necessary that the user has an email account and that their browser is correctly configured to accept cookies and pop-ups in order to allow full use of all the navigability conditions of the Mafil online store.

To place an order at www.mafil.pt:

• Select the products you want to purchase;
• Add the products to the shopping cart;
• Finalize the purchase by pressing the check-out button;
• Log in to your customer account or fill in the necessary data to process the order correctly.
• Select the shipping method.
• Choose the payment option;
• Review your order;
• Proceed to payment and confirm the order;

Your order is confirmed when you select the "Pay Now" button at the end of the purchasing process. At that moment, a message with your order details will appear on the screen and the purchase agreement is finalized. You will receive a confirmation of your order by email.

2.1.2 We reserve the right not to accept orders or to cancel them, even after their automatic confirmation.

2.2 Order status

2.2.1 When you complete your purchase, you will receive an email confirmation of payment and validation of your order. After shipping, the customer will have access via email to a shipping tracking number (Track ID) and the link to the carrier's website, so that you can track your order at any time and choose the preferred delivery option.

2.3 Cancellation of orders

2.3.1 Orders cancelled by the customer

2.3.1.1 You may cancel or amend an order while it is being processed. The customer must request the intention of cancellation by email to info@mafil.pt.

2.3.1.2 After dispatch of the order, the customer may request the return request within 14 days after the date of delivery of the goods. All associated shipping costs will be borne by the customer.

2.3.1.3 Cancellations of custom orders are not accepted.

2.3.1.4 Mafil is not responsible for possible delays in the processing of order cancellations.

2.3.2 Orders cancelled by Mafil

2.3.2.1 Mafil reserves the right not to process orders in cases of stock unavailability, data inconsistency, site errors, fraud or customer misconduct, as well as for technical issues beyond the control of Mafil.

In these cases, Mafil will inform the customer by email that the sales contract has not been made and that it has not proceeded with the sale, specifying the reasons for this.

2.3.2.2 If an order has been placed and payment made for products that are no longer available, Mafil will refund the amount paid for unavailable items.

2.4 Unavailability of products

2.4.1 All products available at Mafil may be acquired, except in cases of stock breakdown or limitation, as well as in products by order, whose availability may be variable. Products may become unavailable without prior notice, but in these circumstances, they shall be duly identified at Mafil.

2.4.2 If the product is no longer available after the purchase has been completed, Mafil undertakes to contact the customer by email, as soon as possible, in order to expedite the process with the customer. The customer can choose whether to keep or cancel the order. If the customer chooses to cancel the order, Mafil undertakes to proceed to refund the amount paid.

3. Payments

3.1 Payment Methods

3.1.1 Currently, Mafil provides the following payment methods: Visa/Mastercard, MB Way and PayPal.

3.1.2 We do not accept any other method of payment besides those mentioned. If there is an attempt to pay with any other method of payment, Mafil is not responsible for loss of payment or any other damages that may arise therefrom.

3.1.3 All transactions are done in Euros, encrypted and secure (for more information, see our Privacy Policy)

4. Security of the order

4.1 Mafil's website assumes a commitment of responsibility towards the customer, protecting your personal data based on the encryption of data transmission through a secure HTTP. We do not store the data associated with your credit/debit card, PayPal account or MB Way. This way, we only have access to the information provided by the payment method used, with the confirmation or not of the payment.

4.2 Mafil declines any responsibility for any information disclosed by third parties, technical failures or any other problems that prevent access and proper operation of the online store.

5. Reservation of title

5.1 Mafil, retains ownership of the company's products until it has received full payment for them.

6. Prices

6.1 The prices for each item displayed on www.mafil.pt are shown in euros, including VAT at the legal rate in force. These values are valid during the entire purchase process and do not include shipping costs.

6.2 The exact amount of the shipping fee will depend on the country where the order will be delivered and will be added to the total costs of the order during the purchase process (see point 7.).

6.3 Mafil reserves the right to make changes to prices and specifications at any time and without prior notice.

6.4 Errors in prices

6.4.1 Although the website www.mafil.pt is updated with extreme care, it is possible that errors may appear in prices. In this case, Mafil does not commit to the offer and reserves the right to cancel your order. The customer will be informed of the error as soon as possible. If you do not wish to confirm the order at the correct price, we will proceed to full refund of the amounts paid.

7. Shipments, delivery times and costs

7.1

*Does not apply to the exceptions allowed under the possible destinations (point 7.2).

7.2 The possibility of making purchases at www.mafil.pt is restricted to orders whose delivery and billing addresses are in Portugal, Spain, France (excluding the Islands), Germany, Austria, Belgium, Denmark, Italy (excluding the Islands), Luxembourg, the Netherlands, excluding the following territories:

• Germany (Busingen, Heligoland)
• Spain (Canary Islands, Territories of Ceuta and Melilla, Andorra)
• France (Martinique, French Guiana, Réunion and Guadeloupe)
• Italy (San Marino, Lake Lugano, Livigno and Vatican)
• Denmark (Faeroe Islands)

For information about delivery of orders in other destinations, please contact us by email info@mafil.pt.

7.3 Carrier

7.3.1 Deliveries and collections are operated by GLS.

7.4 Order delivery times

7.4.1 Deliveries are made from 9am to 6pm, on working days.

7.5 Changes to delivery times

7.5.1 Delivery times may change according to the time of year or other external factors. Any delay in shipment does not entitle the customer to any compensation.

7.6 Damage to the parcel during transport

7.6.1 The customer must check the condition of the order upon delivery by the carrier. Any damage resulting from transport shall be recorded on the waybill and the order shall not be accepted by the customer.

7.7 Order not received

7.7.1 Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date the order was made. After this period, Mafil will not assume any responsibility for the loss of the same.

7.8 Absence at the time of delivery

7.8.1 In case you are absent at the time of delivery, GLS will try to find a neighbour willing to accept and sign for your parcel. If this is not possible, the carrier will leave a Passenger Notice and take your parcel to the nearest GLS ParcelShop. You then have 10 working days to collect your parcel.

7.8.2 If there is no ParcelShop nearby, GLS will attempt a second delivery on the next working day. If the second delivery attempt is also unsuccessful, the parcel will be returned to the shipper (Mafil) after a storage period of 10 working days.

7.9 Order reshipment

7.9.1 If the customer wishes to have his order sent to a new address, he should state his intention by email info@mafil.pt with the subject "Order Reshipment". You should add to your request your order number and the new shipping address.

7.9.2 If the change of address involves a change of postcode, there may be a delay of one working day from the time the request is accepted and is subject to the payment of new postage which will be borne by the customer.

8. Exchanges and Returns

8.1 You have 14 days after receiving your order to exchange or return any product. However, the product must be in perfect condition: unused, unadulterated and undamaged.

8.2 The intention of exchange or return must be communicated by email to info@mafil.pt.

8.3 When the item is received, we perform quality control and after acceptance, we send the new product (exchange) or return the money by the same method of payment used in the purchase (return).

8.4 The amount will be refunded to the original account, regardless of the payment method selected. The time it takes for the chargeback to enter your bank statement will depend on your bank.

8.5 Please be advised that the costs associated with the exchange or return of any product are the sole responsibility of the customer.

Exceptions: In cases of order error (article received does not correspond to that ordered by the customer), defect in the article or order damaged during transport, Mafil assumes all the costs of return and the costs of a new shipment.

8.6 No exchanges or returns are accepted on custom orders.

8.7 Return of gifts

8.7.1 Currently, it is not possible for a person who has received a product as a gift from another person to return it. In this case, you should contact the person who bought it, so that he or she can return it within 14 days of receiving the order (address given at the time of purchase).

9. Promotional Campaign Conditions

9.1 Promotional Campaigns

9.1.1 Several promotional campaigns may be periodically displayed on the website www.mafil.pt, through percentage discounts on the sale price of the articles to the public.

9.1.2 All conditions and period of validity of promotions, are valid for orders placed until the end of that period (except in case of out of stock).

9.2 Promotional Codes

9.2.1 Occasionally, Mafil generates promotional codes for the purchase process of its customers, during a certain period of validity. To take advantage of these discounts, the customer simply enters the promotional code during the purchase process (checkout) and it will be applied at checkout.

9.2.2 Promotional codes can only be used on online purchases made at www.mafil.pt and cannot be combined with any other promotions or special offers.

9.2.3 Promotional codes are not exchangeable/swappable for cash.

10. Customer support

10.1 For any additional question, you can contact Mafil via email to info@mafil.pt or call (+351) 253 559 090. You can also get information on the menu Help/FAQ from the website.

11. Liability Notice

11.1 By creating and using your account with Mafil, you are responsible for the maintenance, information and all activity arising from your account.

11.2 By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in its most up-to-date version.

11.3 Mafil is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

11.4 Mafil is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services made available, as well as for any delay or unforeseen in the delivery of orders.

12. Processing of personal data

12.1 Please refer to our Política de Privacidade.

13. Information on the website

13.1 Although Mafil works its website with the utmost care, the information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.

13.2 Mafil cannot be held liable for any damages resulting from the use (or inability to use) the Website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of intent or negligence on the part of Mafil.

14. Intellectual property

14.1 The content, domain, information present and made available in www.mafil.pt are the property of Manuel Machado & Ca., Lda. or were granted to it, being thus protected by copyright and related rights. Any and all use, reproduction, copy or distribution of visual, audiovisual or written content is subject to prior authorization and approval by Mafil.

14.2 The customer undertakes to fully respect the conditions and rights referred to, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content, etc., without the express approval of Mafil. Mafil may not be held liable for the possible misuse of such content.

15. Complaints

15.1 The customer may submit a complaint regarding any question, act, information or service provided concerning Mafil through the email contact info@mafil.pt or through the electronic Complaints Book available through the link: livroreclamacoes.co.uk.

16. Alternative dispute resolution

16.1 Alternative dispute resolution is the possibility that all consumers have of resorting to official entities that can help them resolve or guide them through a conflict.

Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve your situation, you can access the European Online Dispute Resolution (ODR) platformand raise your dispute. This official website run by the European Commission is dedicated to helping consumers and traders resolve their disputes out of court, more quickly and more cheaply.

Customers who are defined as consumers by Law 144/2015 and who have entered into sale and purchase contracts and / or provision of services are entitled to appeal to official entities to assist them in the resolution of any conflict which has as its object such contracts, without prejudice to resorting to the Courts.

The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information you may also consult Law 144/2015.

In any case, you may contact one of the entities designated below:

Entities for Alternative Dispute Resolution

European platform for online dispute resolution

CNIACC - National Centre for Information and Arbitration of Consumer Conflicts

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre

Consumer Conflict Arbitration Centre of the District of Coimbra

Lisbon Consumer Conflict Arbitration Centre

Consumer Information and Arbitration Centre of Porto